Installing a predictive dialler for telemarketing solutions is the first step towards making an outbound call campaign more efficient, productive and effective. However, once the predictive dialler’s been put in place, it’s important to ensure it becomes a central component of your business. The only way to make sure that happens is to get to know the ways in which your predictive dialler functions, and we’ve put together a few ways you can use LeanCall’s predictive dialler to maximise its effect on your business.
Identify Objectives
Predictive diallers offer telemarketers a variety of services, but they all become redundant if offices don’t know how to use them. Before acquiring a predictive dialler such as LeanCall, consider this: Do you need any of the following featrures:
- Call recording?
- Call tracking?
- Auto dialling?
- CRM integration?
- Hot key transfer?
- Call script display?
If the answer to any of the above is ‘Yes’, contact LeanCall.
Train an Expert
Like any new software solution, a predictive dialler should be added to the workplace as easily as possible, and to do that a knowledgeable conduit is needed in the form of an expert. This expert on the software should be given the time to get completely up-to-speed on how to use it. They should then be given time to introduce the dialler to employees, to provide a comprehensive training programme (which can be used again) and make it known that they are the go-to person on all matters related to the software.
Stock up on the right equipment
If your telemarketing company is based in a fixed location rather than employing home-working employees, then having the right equipment is a fundamental part of successfully installing a predictive dialler. Aside from an internet-ready computer, all that’s needed to use LeanCall is a USB headset. These can be acquired fairly cheaply, so look to buy in bulk from a wholesaler to make significant savings.
Try, Try Again
As mentioned earlier, training employees plays a fundamental part in successfully installing a predictive dialler solution like LeanCall’s. The good news is that LeanCall has been designed with user intuition in mind, meaning training shouldn’t take too long.
That’s not to say LeanCall isn’t taxing, or is a simple system. LeanCall users will find new tricks and hints to assist them in their jobs the more they use it; it’s the ultimate predictive dialler solution!
Leave No Stone Unturned
LeanCall is full of features, but they count for nothing if they remain unused. Telemarketing campaign managers should look to incorporate all of LeanCall’s features into the running of their strategy not just for consistency, but also because they are genuinely useful. Predictive dialling leads to script display which leads to call tracking, and all of these can be monitored using call recording. Combine these features with LeanCall and watch productivity and efficiency improve significantly.
By Brian Phillips
